The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay. Receive 1 Free Night Award every year after your Card renewal month. Out of all my trips to Mexico, this was the worst experience. Year Built: 2019. Perfectly located in the exciting heart of Cancuns famed Hotel Zone, we are just 35 minutes from Cancun International Airport and close to luxe shopping, nightlife, ancient Mayan sites, and more. Overall, I think this place is great for the carefree turn up crowd. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. We really appreciate your comments regarding our Diamond Club service and facilities. Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer any business services? Martini bar Live music here a couple of nights after the shows, we really enjoyed hanging out here and even did some dancing. For a place that attracts numerous Americans, the staff's ability to speak English was far more limited than I would have expected. Every indulgent detail was designed to enhance your stay, from the Royalton Signature rain shower and USB charging stations to the oversize TVs with satellite. Overall great trip and I will be back to enjoy a longer stay. Improve earnings, maximize rewards and track progress toward dream trips. He sent us a daily activity schedule and checked in to make sure we were doing ok. Martin and Victor ensured we had food, drinks, seats, towels, and an umbrella ready when we walked to the beach area to relax (great job boys!). For two people who each had a phone, laptop and tablet, this made charging our devices at night a neverending rotating game of "who gets the outlets?". Hunters Very good, service the first night was amazing at the end of the week when we went back a little slow, but we call that on Mexican time. Bars- Lobby bar Always good and friendly service, drinks were plentiful and as strong as you liked them. Nestled between the crystal-clear waters of the Caribbean Sea and the Nichupte Lagoon, Royalton CHIC Cancun is a trendy adults-only oasis that offers an unparalleled vacation experience. Considering this is the type of hotel that encourages dressing up for dinner and checking out the nightlife the hotel zone has to offer, I would have expected a better setup in the room for getting ready. Keep in mind that they do not have a menu, so have in mind what you want before you order. Bathroom no tub I am probably the only one to miss that as I love my baths, but the large rain shower with hand held makes up for it, and a sitting area if needed. We were able to keep to ourselves pretty easily, despite the pool area remaining decently crowded throughout our stay. Bring damp rids and blankets! It's easily the busiest dining option though it also has a lot of seating to make up for that which means it can get loud while you're ordering food at each station. Treat your special someone or friend group to the unexpected delight of a dinner on our pristine beach. Staff was attentive without being overbearing in most cases. Take in the breathtaking views of the impossibly beautiful Caribbean or mesmerizing sunsets over the Nichupt Lagoon from your stylish suite, then set out for an effervescent adventure in lively Mexico. And you're certainly not getting an authentic Mexico experience. My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! This may not be an issue for you, but if you are blessed with wide hips like me, note that you'll have to squeeze into chairs whenever you eat (which may change which clothes you decide to pack for dinner). With DC you receive your butler and not sure where it got mixed up, but I didn't meet our butler until day 3 of our 4-day stay (we confirmed DC Day 2). Our points-obsessed staff uses a plethora of credit cards on a daily basis. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. I saw a few butlers going above and beyond for their guests. Wish I couldve stayed elsewhere and unfortunately will not be back. Opened in December of 2014, this adult-only property is quickly becoming one of Punta Cana's most sought-after spots, thanks to its ultra-modern rooms, varied on-site dining options, and beautiful pool and beach . What are some restaurants close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? It did seem like the hotel was a bit understaffed. Special thanks to Manuel, Alejandro, Ernesto and Violeta for making our team here so much fun. Before we even needed to ask we were being brought more rounds of drinks which we enjoyed. We did order room service for breakfast one morning. Personally, I preferred this to actual room keys that would have been easier to lose and more of a hassle to carry around with us throughout our stay. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. JorgeCastroRCUN, Gerente at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this review. I am a clean freak and this hotel met my standards. The pool was gleaming, not a lot of people though (not a bad thing). This response is the subjective opinion of the management representative and not of TripAdvisor LLC. My one complaint is that between a busy lobby, the music playing, plexiglass separators and masks, it's a bit hard to hear what's being said. It's also great to hear that you enjoyed the food and drinks and found the hotel to be beautiful. HOTEL: The hotel appears to have been built in the 1990's, but is in very good condition overall. Opened in 2019, it sits proudly on beautiful Chac Mool beach, which is towards the northern end of this popular peninsula. However, they were serving drinks (a pink fruity drink that was very good) while we were in line and there's a clear view of the beach out the glass windows at the back of the lobby, so we didn't mind the wait. On the plus side, the Royalton Chic is a quick 20-minute drive from Cancun International Airport (CUN) and is surrounded by touristy restaurants, bars, and activities. Nice variety and they will restock daily with what you ask for. All in all we had a lovely experience and will 10/10 recommend. For even more premium amenities, upgrade to the Diamond Club. The vibe team hangs out here so there is always something going on, and it is usually pumping. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. I'm not sure I'll make it back to this resort but 100% will make it back to other Royalton resorts. Nothing but good things to say here :) Overall aside from the issues, I made sure to have a good time and I know 100% other guests had an amazing time. ON our final night we came back to a cognac bottle in our room which was an attempt to makeup, but It would've been nice earlier on during the stay, and unfortunately, it was unopened by us. 214. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. All taxes and fees were included (with the exception of a small environmental tax that added less than $3 total to the overall bill), which means no pesky resort fee tacked on at checkout. My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! Felipe was great with room service, Brandon was an awesome server at the 16th floor rooftop pool. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. Dos XX (draft-only cans are ok ) and Sol Cerveza are just not cutting it for those of us that only drink beer. The performance was beautiful and the dancer was talented, but it seemed a bit out of place in the middle of our meal. From start to finish. And if you'd rather avoid the waves and sand in favor of the pool, the infinity pool is situated right at the edge of the property, overlooking the beach. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! Their gym would be a nice gym for at home but for a resort it is amazing. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. Lastly, DC is not the same on the rooftop Level18 pool. When you pull in, someone at the gate asks for the name associated with your reservation before letting you through. We are thrilled to hear that you and your best friend had a lovely girls trip with us. Yes, dry cleaning and laundry service are offered to guests. Compare the cost in points or miles to cash, and see which option is best. The hand-held shower head had much better water pressure. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Fun times at Royalton Chic Cancun resort! Make sure to sign up for TPG's daily newsletter and never miss a hotel review. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future. If youre interested in the spa be sure to reach out to Emilio for better deals and request Lily as your masseuse they took great care of me and the spa also offers a steam room/sauna. DonJulio 70 is available at some locations for DC members, but we encountered being told we had to pay $10 for that in some places in the resort and for sure in L18. If you are a steak lover like me, I recommend a restaurant called Entre Fuegos or Puerto Madero (yes, Argentinian beef like the one in Buenos Aires) about a mile or two outside the resort. More lounge chairs with umbrellas line the pool areas, and the larger infinity pool has a swim-up bar that was open all day. Everyone was friendly, and wore masks inside the resort. We were expecting to get our rooms first since we had been there for hours by this time, but nope they took them first. To be honest, as you drive up the very long drive, it's unimpressive and actually looks penitentiary-like. Restaurants If you have a large group like we did, they split us up 10 and 4 but still served us family style, so they brought us out different appetizers and entrees, instead of us getting to select, it was that way at Italian Grazie, Asian Jade and Roof Top Level 18. Again, Erick was amazing and was there for moving our things and taking care of every detail. I asked at check-in if there was a way for me to attach my Bonvoy number to my stay, but they told me that the systems weren't integrated yet -- even though you'll find this hotel listed on Marriott's website. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Find the right card for you. Good time has potential to become amazing. Our Butler, Luis, again took care of all our needs, including reservations for all the restaurants in the resort. Kukulkan Km 9.7 Lot 13 C Mz 51, Cancun, QR, 77500, Mexico . Entertainment nightly without having to leave the hotel. My favorite bartender was Luis, he was so good to us and brought me drinks I wanted even when I didnt ask. I will glad to share your message with the staff you mentioned. The Royalton Chic Suites Cancun Resort and Spa is proof that "vibe" matters. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Year Built: 2018: Kids Program: NO: Minimum Age: 18: Weddings: YES: Fitness Room: YES: High Low Rise: HIGHRISE: Star Rating: 5: Address . Treat yourselves to exclusive services, restaurants, and bars, as well as private beaches and sparkling swimming pools. I booked a luxury junior suite with a sunset view, which is the standard room. It's an all-inclusive resort, and all meals, drinks (including alcoholic beverages) and 24-hour room service were included for both me and my companion in the room price. The beds were comfortable, though nothing special. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Food was scarce in the Diamond club reception area, and drinks were pour your own, no bar like at the Royalton Riveria. *** Big shout out to Angel who was out waiter at Jade*** He made up for a lot of the issues we dealt with by his service. Blue Diamond Hotels and Resorts Inc. All rights reserved. I have the Chase Sapphire Preferred Card and the Chase Freedom Unlimited, so I could have booked my stay for the same price and gotten 5x on my stay with the Chase Freedom Unlimited before transferring those points to use with my Chase Sapphire Preferred. Never miss a sporting event while on vacation. Also, I regret to read in your comment that we did not meet your expectations at certain points of your stay at the Resort. Dear valued guest, Thank you for taking the time to leave us a review of your recent stay at Royalton Chic Cancun. Tripadvisor performs checks on reviews. There were also places right on the same stretch of beach to rent wave runners or book other water activities such as snorkeling. We will be sure to pass along your kind words to them and the rest of our team, including Alejandro, Levi, and Omar. We thank you for the kind review regarding the dining experience you had, especially by the Level 18 service and facilities. Direct Extensions of Agents Who've Been to Royalton CHIC Cancun 1.800.665.4981 In the office now. We ended up paying for a Saturday "romantic" dinner ($150) because we couldn't lock in a reservation for the night and didn't want to do the buffet again. Dining. The views cant be beat. Gets crowded quick and it's first come first Congratulations on your honeymoon! There was another outlet by the desk. Yes, free parking is available to guests. CHIC Regards! Samantha and Jesus are quite wonderful hardworkers. Thank you for sharing your experience at the Royalton Chic. Royalton CHIC Cancun Pictures and Video - click to enlarge images or play videos . What are some of the property amenities at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? He is very personable and noticed other tables he was waiting on taking pictures with him and even gave him hugs before they left. Massages We had a few that did a couple massage and loved them, full massage with facial. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. They even hand-made the tortillas as we ordered. It was amazing. Terms and Conditions Apply. As someone who would rather spend a quiet afternoon reading beachside with a margarita, it wasn't what I'd personally look for in a vacation spot. There is a rooftop pool area available to all guests, though the cabanas, food and alcoholic drinks ordered from the rooftop cost extra. We love JONATHON!!!!!!!!. Keep up the great energy and the good vibes. Royalton Cancun Suites and ResortOver all this is a good resort not our favorite but hey they cant all be perfect. And of course, the meal wouldn't be complete without a round of chips and guacamole. Location - tick Food - double tick Drinks - tick Entertainment- double tick Service - triple tick Honestly the only fault i had from the hotel is that the fire alarm went off in the middle of the night twice and when i spoke to reception in the morning they didnt seem to know anything about it. There are markers on the floor to promote social distancing while you wait in line, and they take your temperature before you enter. We had some that had king beds and some that had two queens both rooms were pretty much the same. Our premium level of service offer additional experiences like butler service, access to exclusive areas, premium drinks, among others in order to create a diferent vacation moment. We're glad to hear that you enjoyed the entertainment and the service provided by the staff, particularly Samantha and Jesus. Our room was cleaned every day, and it actually smelled good. Terrible conditions for relaxing, so I avoided the room. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Personally, I care less about touristy bars and clubs and more about checking out local favorites and having a relaxing vacation on the beach. Start each day comfortably refreshed in anticipation of the adventures to come. Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay. As of Apr 25, 2023, prices found for a 1-night stay for 2 adults at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only on May 1, 2023 start from $434, excluding taxes and fees. My boyfriend and I booked our cabanas and bought our bottles of Moet at L18 which were fine, but it would've been easier the butler locked it in. Ask Kellie P about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, We compared the lowest prices from 12 websites, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 11 websites, Fiesta Americana Condesa Cancun All Inclusive, We compared the lowest prices from 9 websites, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 8 websites, We compared the lowest prices from 10 websites. Moisture in room is terrible. The closet held a safe and a steamer. We were told to go back around 3 for our rooms. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! Property Information . Luis Quintero, General Manager. The second we walked through the doors, it was very clear that this resort while luxurious was probably not the vibe for my travel companion and me. But for heaver fabrics that need more than a small hand-held steamer for wrinkle remover, that could be an issue. Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. Those who are interested in the nightlife Cancun has to offer will likely be better off waiting until COVID-19 restrictions regarding mask-wearing and social distancing ease and more people start booking trips once more. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Total rooms: 180 {{title}} Resort Details. During the day they are getting everyone involved and are pumping people up thats what we are there for right! Emmanuel was our butler, very nice guy and was on top of whatever we needed. Score sports bar, was another favorite of ours, typical sports bar food. What food & drink options are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Be sure to ask for Ricardo & Ernesto breakfast time because they will definitely take care of you. The CHIC Suites Resort and Spa is Royalton's newest All-Inclusive in Cancun. Sink your toes into the soft sand and enjoy a delectable meal accompanied by warm tropical breezes, views to the horizon, and the perfect company. The resort map on the TV was blurry, and there was no easily-spotted signage to point me in the right direction. Restaurants: The one dinner we were able to eat at a restaurant (DC reception booked after finding out we didn't meet butlers) was at Jade the Asian restaurant. A little disappointed in the Mexican corner I mean we are in Mexico I wanted to see fresh guacamole and pico de galo galore, of course its not everyones favorite, just mine . Level 18 Rooftop Cabana Lounge is an elevated adults-only . Butler greetings can be deceiving, we were split into floors and separated with different butlers. Of course, there is a downside to being smack in the middle of the busiest tourist zone in Cancun. Appears very upscale. The Royalton Chic Suites Cancun Resort and Spa is an adults-only, all-inclusive resort set to join the Marriott Bonvoy family later this year, so we decided to check it out now that travel is returning and many are looking for their first escape after more than a year of staying at home. Which popular attractions are close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Related: Why all-inclusive resorts are more attractive than ever following the pandemic. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. Tantalizing flavors, distinctive indulgences, and stylish social spaces await your discovery in our upscale restaurants and bars. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. All Rights Reserved. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. My friend and I visited this resort for 7 nights and really enjoyed our time. Took us to the 3rd floor martini bar, and another beautiful sitting area, Sports bar, Hunters, and entertainment area. Pools Diamond club pool - where we spend most of our time, service was good, and we never had an issue getting chairs for our group. What We Love . Service is less than expected. We also could order bottles, we got a rum, some got Grey Goose, others champagne. Main Pool- Nice pool, but if that were my only option I might have been a little disappointed. The beach cabana also had good food and service although I cant remember our server name unfortunately but he was fast paced with a positive attitude. This post contains references to products from one or more of our advertisers. Considering we were in the middle of the hotel zone, I'm shocked that we were unable to get any local recommendations (we were looking for local fare, but at the very least, I figured we'd get pointed toward Senor Frogs or Coco-Bongo). The servers at the pool are lovely - special thanks to Levi and Omar for taking care of us so nicely. Our daughter was sick and him and Laura told us where the nearest pharmacy was and even went with my husband and her to get a zpack, they proceeded to check on her until she was feeling better. Dear 777leatherThank you for sharing your comments about the vacation stay at our Resort! The beach cabana also had good food and service although I cant remember our server name unfortunately but he was fast paced with a positive attitude. From the elegance to great food my trip here was amazing. Certain hotels have resort fees. And while there is certainly a lot of beach to enjoy, those who aren't interested in the party scene might want to check out a resort outside of the hotel zone. Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have any great views? SPA- We did the hydrotherapy session, do it dont think about it, we havent done it at other resorts and now wish we would have. JorgeCastroRCUN, Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this review, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. When shes not working, youll find her planning trips to visit unique filming locations, historic libraries and thrilling theme parks. Diamond Club. Otherwise, the stay was not what I had hoped. It took an hour to get to us, and my omelet and my friend's french toast was cold by the time the food arrived. There were plenty of lounge chairs and we never had a problem getting one when we did go over there. This adults-only hotel comes with some seriously impressive perks, like an exclusive rooftop area, known as Level 18. Buffett has plenty of variety, from American, Chinese, Seafood, Italian, grills galore, everything that anyone would want and all very tasty. We gathered most information from other butlers. Dining. Room service took an hour to get to our room, and one person had to man multiple stations at the buffet. The beach cabana also had good food and service although I cant remember our server name unfortunately My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! Resort: Rooms are beautiful, the resort is clean and the pool and beach are beautiful. Total rooms: 180 {{title}} Hotel Details. The buffet has a station for pretty much everything. We both got Diamond Club and used the butler service almost daily to make restaurant reservations and to get general information about the resort and the surrounding touristy sites, such as Isla Mujeres and dining places nearby. This site does not include all credit card companies or all available credit card offers. We hope to receive you again for another memorable vacation.Luxury RegardsJorge Castro General Manager, This is the version of our website addressed to speakers of English in the United States. We did have to fill out a health questionnaire, but this extra step wasn't a hassle and immediately gave us the impression that they were taking safety precautions seriously something my companion and I both appreciated. Kevin brought my bags up very quickly and My butlers Maria & Axel were very professional and welcoming. The "stocked" mini bar is a joke. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. There was a mix-up, and I didn't have DC and had to upgrade at the front desk. If being a butler is a promotion, this guy needs it ASAP. Rooms Views are gorgeous from Ocean view to front hotel view (best sunset views). Related: Mistakes to avoid at all-inclusive resorts. Number Floors: 16. Show More Came for our honeymoon and the service was impeccable from start to finish. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Keno came on strong and we all thought what a great butler, well turns out not so much he was a lot of talk but not much behind the action. I would visit again. I hope to return soon!More, Dear odysuarezThank you for taking the time to write your review of our property on TripAdvisor and be a reference to future guests, your comments are very much valued. 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award.
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