Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. After them owing us $10 on our account for months, we suddenly started getting constant phone calls about our overdue equipment fees, for an ancient rotting tank they made impossible to use. on Thursday, May 4th at 9:00 AM Eastern Time. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. Getting an empty propane tank off your property takes a bit more work than most other garbage, but that doesnt mean it has to be a difficult job. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. ******** stated he would talk to his wife and said he would call us back, but never did. Isn't that what you signed up for when you took the job? Your email address will not be published. Tell them you have an old tank you dont want, and theyll come to pick it up and dispose of it safely. You can call our toll-free number or local service center number if you have inquiries. This gives you leverage to purchase propane from any supplier that you choose. Re-selling your tank might put you out of the money for a week or so, but it is a better alternative than buying and dealing with ongoing maintenance. Read the terms of your contract carefully. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. Click HERE to register. This means that the tank doesnt need to be excavated. Enter your City, State, or ZIP code (required): Before you schedule tank removal, explain the situation to your new company and see how they might be able to help. With over 54,000 locations nationwide, find AmeriGas propane at your favorite hardware or home improvement store, convenience store, gas station, and more. }); success : function( response ) { A note of thanks. This isn't a do-it-yourself project, and you'll still need a certified professional to do the work for you. Really bad business! Re-selling your propane tank and leasing it from the new supplier is our recommended option. Also free training to obtain lp installer license. Suburban Propane - Overall service and ethics, Suburban Propane - Pricegauging Unfair Practices, Suburban Propane - Being FORCED to take propane, Suburban Propane - Failure to provide service, Suburban Propane - Billing, contract, collections, Suburban Propane - price, price and price. Our Business Is Customer Satisfaction Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states. Location & Hours 775 Belleair Rd Clearwater, FL 33756 Get directions Edit business info Ask the Community It is now 5:46 in the evening and the technician has not called yet. We ended up buying a gas generator as we couldn't let pipes freeze waiting for whatever Tuesday they could make a delivery. (Note: This applies only to unitholders who purchased their units for cash.) This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. WOC is doing the same thing 200.00 dollar charge to pump the tank down and a credit for what ever gas is left and a 75 dollar pick up fee for them getting their tank off my property. Our customer support surpasses all with our 24/7/365 availability and friendly support staff. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. SUBURBAN PROPANE will entice you with a reasonable price per gal ($1.99) to get you set up with their tank and service then when you need gas again, they will charge you 3X the going rate for propane. jQuery(this).removeClass('inactive'); Learn How Suburban Propane Helps Support The Community, Propane Helps Busy Ports Increase Air Quality. Even if the tank iscompletely empty, never store it near anything that can cause it to ignite. Re-sell your propane tank to your new supplier. The latest complaint Tank and Service was resolved on Oct 23, 2014. I was getting quotes from $1.95 to 3.15 a gal from other companies. Tell your new propane company your options for a dig out and see if they will be able to coordinate their schedule to be there same day. Tanks are stamped with a manufactured date that indicates the start of its 12-year life span. Most companies will advise you to wait until you have less than 5% propane in your tank to initiate the change. As a pastor who's church also utilize Surburban, maybe we need to look at finding another company that can provide better customer service. So I called around, & found a new provider. Share your photos and videos with others to prove the truth of your words. Keep reading to learn the right way to dispose of your propane tankand what not to do. Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. Dont try to sneak them into your garbage either. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. Unlike a stock dividend, a partnership distribution is not reported as such on your income tax return. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. jQuery(this).addClass('active'); He is not a will call customer. Propane-fueled gas grills are being sold at a record pace for outdoor home cooking. else { Also . A description of the various fees that may appear on your bill can befound here. It should not cost thousands of dollars to get better service. estLat : estLat, BECAUSE SUBURBAN PROPANE IS A PARTNERSHIP RATHER THAN A CORPORATION, SUBURBAN PROPANE DOES NOT ISSUE FORM 1099'S TO ITS INVESTORS. Please post any updates to your situation. A quarterly distribution of $0.60 per Common Unit, which equates to an annualized rate of $2.40 per Common Unit, payable on February 13, 2018, to record holder as of February 6, 2018. What does it all mean? Terrible customer service! If mailing your payment, please tear this section at the dotted line and enclose in the envelope provided. When it comes to propane tank disposal, you should never try to get rid of it by yourself. So the best option is usually to fill the tank with foam filling and then leave it alone. Depending on the type and size of your tank, you can keep reusing propane tanks for 20 years (or more). They come out when Im anywhere between 40% and 60% and 10-20% of my bill is fees. You all are great. Read the reviews prior to signing on. It is a byproduct of natural gas processing and oil refining, which means propane [], Making small changes to our daily habits can significantly impact the health of our planet, and in this blog post, we will explore some simple green living tips that []. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. Just type in your delivery address to see if Cynch is in your area, then select your delivery date and tank location for drop off, and that's it. UBTI is calculated for each unitholder on his or her Schedule K-1. Keep the tank outside in a dry, well-ventilated area. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This conversation has not ended with Suburban yet, but they can stick there charges, where the sun don't shine. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. Cynch delivers to your home, on your schedule, so why not try it! The fees outlined in your termination options letter arent so scary or meaningful once you know what they mean. Propane tanks cant be thrown away in your regular trash pickup, but we're here to make disposal easy. The account is closed with a zero balance. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. tank I was sent a bill for almost $100. If your termination date is approaching, decide if it is worth it to stay for the remainder of your contract. This way, you wont have to pay out of pocket. This isn't a company, it's a scam that's dressed like a service company. I moved into a rental in 2017, the propane tank was owned by the landlord. But it comes with several benefits over removing your tank outright. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. I have called every week since then and finally received an agreement that they would pick up the tank on March 3, 2023. If you have any questions afterwards, please feel free to call us at the number printed on your invoice. Locations providing exceptional service to local communities across 42 states. If you dont do this, it can release the propane into the air. And it is always a pleasure to talk with them. Tell them why you think the early termination fee should be waived. This makes the process a little more cumbersome, but if you follow our advice above, the process should be smoother. tank I was sent a bill for almost $100. In April 2020 I called to fill the new tank, expecting the price to be the same or a little more, as I called around checking out prices not realizing I had to use Suburban since they were the ones who owned the tank. tank on another property. I also own a 250 gal. What is the amount of distribution on each Common Unit? Customer satisfaction since 1928. Youre going to charge me to remove the propane I already paid for?. propane Response. You should never put a propane tank in your normal trash (or recycling) can. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. I called Suburban propane and told them I wanted the tank picked up, as I had moved from the house, and had no more need for fuel. We spoke with the customer yesterday. 1 review of Suburban Propane "In the past, we had used Suburban Propane to deliver propane, back when we were using propane to heat our pool, but then we got rid of our pool. Tell them you have an old tank you don't want, and they'll come to pick it up and dispose of it safely. Can I purchase units directly from Suburban Propane? We have not used the tank this year so the tank is full. Cynch is a propane grill tank home delivery service that is so easy to use! Thank you so much! Make sure you turn the gas valve off. Instead, you are taxed on your allocable share of partnership taxable income which will be provided to you each year on Schedule K-1. I also wrote them again with the statement my contract was ended, and I felt I was not responsible for a years rent. Suburban Propane provides its investors with a Schedule K-1 each year. Our last delivery was in 2021. The short version of this story is that Suburban Propane installed these tanks specifically . Anyone considering the purchase of Suburban Propane Common Units for a not-for-profit organization or for pension, profit sharing, or IRA accounts should consult his or her tax advisor. The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. When I called Suburban to ask what they were going to charge me, they said the rate was $5.85 a gallonI was shocked! Wish we had acted years ago. Because depreciation and amortization deductions are subject to recapture rules, all or much of the gain will be taxed as ordinary income. Terrible Service. It doesnt matter how empty or clean your propane tank is. Thats okay. This will surely increase the credibility of your complaint. Pay for excavation and lease a tank from new company: If the company refuses to sell you the tank, the tank will need to be excavated. We waited as long as possible to turn our heat on. They charge a huge fee for picking it up.First its $150 for the pickup fee. The shaded section provides a summary of your statement at a glance. This standard legal language exempts the propane company from damage to your property upon removal of the tank. * Fees noted are examples of different industry fees we have seen. jQuery('#product-dropdown-wrapper').html(localProductDropdown); This tank is an eye sore and no longer my responsibility. Because the tax shield is merely a deferral of taxes, the deferred portion of the taxes will be realized through gain recognition when a unitholder sells our units. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. A quality company will try their best to make it happen for you. Consider purchasing a propane gas detector as an additional measure of security. Well, the law is that that your propane company can only move a propane tank if it is less than 5% full. Suburban Propane provides its investors with a Schedule K-1 each year. Exchanging a tank is an appropriate way of recycling your old propane grill tank. Years serving our customers and their communities. WHAT? Computershare Investor Services This can cause the pressure to build up inside the tank, which can lead to leaks. The health insurance is the best I have ever had. So I may have to pre buy at a little higher rate and keep them until I figure this out. Copyright 2023 Suburban Propane | All Rights Reserved. on Thursday, May 4th at 9:00 AM Eastern Time. Ideally, you will have both removal and new tank installation scheduled on the same day. My co workers are very knowledgeable and are always ready to lend a helping hand. This fee varies depending on tank size and region. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. This comment was posted by a verified customer. Safety Tips CONTACT US 1-800-PROPANE (1-800-776-7263) Available 24/7/365 Propane Safety Learn More About Propane Safety Heating Oil Safety Resolved. The best part is there is no commitment, no added delivery fees, and no contact! Now Suburban is telling me I owe them more money. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. I arrived about 30 seconds before closing time with two empty propane bottles. You can speak with a Unitholder Services representative at 781-575-2724. To better serve you, we've prepared this guide to understanding your Suburban Propane invoices and statements. The dollar signs in the letter make their eyeballs pop out of their head like a cartoon dog. 42 percent of employees would suggest Suburban Propane to a friend, and 32 percent are optimistic about the company's future. But oftentimes, the Early Termination Fee is a cost you will just have to absorb. The propane tank was old so the landlord decided to rent a tank from Suburban since that's who I was using for the propane. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. If I sign a contract for 3 years they will give me a rate of $1.95 a gallon for 6 months and You will lease the tank from them. Remove quotes around phrases to match each word individually: "blue drop" will match less than blue drop. They spent 5mins onsite and told us they couldnt do any work because our tanks registration/ID plate was worn and couldnt be read therefore they couldnt do any work on it. Find the closest Ferrellgas propane delivery and service office near you. Canton, MA 02021, Computershare's website address is:www.computershare.com. Our highly trained and qualified service technicians and drivers are always ready to help you. The Generator wasnt hooked up to the panel box so we couldnt hook up the generator and run our proper tests required. His account is cooking only twice a year Auto delivery, without a rental. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. Either way, well replace your tank easily, and in just a few minutes! A small accident can turn into a serious problem if you arent careful. Always delayed delivery. We delivered the tank and set it the next morning 1st thing. From grilling and tailgating to generators and patio heating, we're wherever you need us! Suburban Propane has the worst service of all the propane providers. They are way overpriced compared to other propane services in our area. Sign up today to experience our local teams who go above and beyond to provide personalized service, with your safety as our #1 priority. There are two common scenarios: Bottom line? In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. Below is a list of businesses that take them. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); Try to see if you can purchase your tank. I called for Suburban to come get there tanks. They'll pay you to get your cdl and all your training before you get on the road. I believe it is very unprofessional technician not to return a customer's call or at least give a courtesy call to discuss why the hook up did not take place. Turn the switch to the LP setting if the RV is not plugged into electric connections. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. Whether you're upset with your service, the prices are too high or you're just unsatisfied and want a change, there are many reasons why you may want to switch propane suppliers. Thank you! You receive a decrease in unit basis for each cash distribution and an increase in basis for your proportionate share of partnership taxable income (or, as the case may be, a decrease in basis for your proportionate share of partnership tax loss).
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