Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Postponed events may not be eligible for refunds. Listings are removed without . StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. The corporate pushback has not escaped the attention of the 9th Circuit. See here for a complete list of exchanges and delays. It is possible to request a refund on a purchased StubHub ticket manually. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Learn more about how we make money. Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. Reply anytime to let us know how we can improve. How Can I Request a Refund for a StubHub Ticket? According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." StubHub will contact you as soon as possible. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Save my name, email, and website in this browser for the next time I comment. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. follow the steps below. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? Thats everything that we can tell you about StubHubs returns and refunds policy! Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. We just sent you a welcome email. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Looking to sell? StubHub wont refund me for tickets I never received? By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. This may include details from your tickets (so be sure to keep them), or information from the event venue. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. They're upset StubHub is refusing. Go with that one and theyll connect you with a representative. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Customers can keep their credits if they like. The issue happened on the day of the festival so I did not have the option to address it in advance. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Danielle is the author of this solution article. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. The refund will typically process within 5 to 8 business days. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Is there any way I can confirm that my Stubhub QR codes are still good? Personal Loans can provide financial relief during an emergency. Help us improve this article with your feedback. Dorado, PR 00646, Metro Office Park Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. Have you made a mistake by purchasing an excessive number of tickets? I will say this: Until Saturday night I had never heard anything about fake tickets from StubHub or had any trouble with it myself, and when it did happen, their customer service team was quick to issue a refund and also gave me $15 towards my next StubHub purchase. Phone Call 1-866-788-2482. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. Leonard of Los Angeles, CA Verified Reviewer. From that StubHub wallet page you can request a refund instead of keeping the credit. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. Describe your scenario and include any supporting evidence. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. The Hollywood Reporter is a part of Penske Media Corporation. The credits are valid through the end of 2022. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." 7 calle 1, Suite 204 (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; The . Furthermore, If you have any questions, please do not hesitate to contact us. If it is postponed/rescheduled, the tickets are still valid. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. StubHub wont refund me for tickets I never received? Thanks. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. Before purchasing tickets, carefully review your event and seat selection. 100 % Guarantee my ass. Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. If any of these tragic events occur, you will be eligible for a refund. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. StubHub will contact you as soon as possible. Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. Opinions expressed are those of the author. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. Privacy Policy. NYU Local editor in chief, aspiring dolphin trainer. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. How rare is this, actually? Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. 2023 The Hollywood Reporter, LLC. The industry leader for online information for tax, accounting and finance professionals. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Explain your scenario, and provide any applicable evidence. The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. However, there are some cases where StubHub may give you a refund, or even replacement tickets. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . Receive a full refund of your purchase 2. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Is that true? You will receive an email with instructions on how to receive your refund. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Precluding StubHub from allegedly misrepresenting to the general public the protections afforded by its FanProtect Guarantee, Gilliam said, is a paradigmatic example of public injunctive relief., Even if StubHub is right and plaintiffs asserted the injunction claim specifically to evade arbitration through the McGill rule, the judge said, their motivation for doing so is simply irrelevant to the inquiry.. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. You can request a refund from StubHub by email. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Factbox: Why are Hollywood writers threatening to strike?
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