https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Here at A Courteous Communications, we have state of the art technology and software that allows us to synch up to your reservation book. A: Of course! This is a useful text for learning how to make a hotel reservation in English. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Hotel Receptionist: Sure madam. Sunnyside Inn. Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. This is Capitol Hotels in Washington, D.C. How may I help you? Receptionist: Sure! A: Sure, John Sandals. The coach leaves for the airport at 6.15 am. Bill Oh excellent. STEP 4 - Finish with a courteous call-closing statement. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. Have a wonderful rest of your day! Guest: Good Morning. Virtual Hostess: We close at 11:30 pm tonight. 2. A: That price is perfectly acceptable. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . This is an example of telephone conversation in front office. A: How much per night are we talking about? What can we do for you? B: Thank you, Mr. Sandals. 2017-2023 Lingua.com. Im flying to Helsinki, Finland. Step-2: Greet the guest properly. Man: Well, how much is the non-smoking room on the 20th? I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. You might notice that in the description above, it still shows callcenterninja.com. Guest: Great. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. Understand who your customers are Keeping track of who stays at the hotel, with tools like sign in forms, surveys, and email lists can help hotels create experiences that meet their customer's needs. f&!bLEL `'E9xq B: Nonsmoking. It was a pleasure. May I have your name, please? Call us! The guest wants to reserve room for her husband. Reservation Officer: Sure madam. B: Okay, sir, let me reserve those dates, there. A: Please tell me the price, so I can make a decision. A: John Sandals. Let me check and see what rooms are available. 35 0 obj <>/Filter/FlateDecode/ID[<0C84319033EF7B47ACC81C210EC4ABA9>]/Index[26 18]/Info 25 0 R/Length 63/Prev 82960/Root 27 0 R/Size 44/Type/XRef/W[1 2 1]>>stream 504K views 1 year ago Mock Call #9: Hotel Reservation. (After few seconds). Customer Service Call Scripts for Handling Several Customers at the Same Time. How may I help you? Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Hotel: At midday, sir. Hotel Clerk: Well, would you like a smoking or a non-smoking room? Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. B: Sir, I'm Michelle, and I run the front desk. Let's go with the cheaper flight. A: That's a reasonable price. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Caller: Alright. . STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). Mr. Abrams: A single room with no balcony will suit our needs just fine. Click here to watch the full version of this mock call with detailed explanations: https://youtu.be/v7ZyTTnt2D8Here's an uninterrupted version of a booking m. Repeat A: Hi there, I want to reserve a hotel room. We look forward to seeing you! B: Most of our clients prefer nonsmoking. Reply. Okay, sir, we look forward to seeing you in April! Love you! scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. Calling Diner: Hi Sara, my name is Ted. Now, do you approve of a single queen-size bed? B: That'll be nonsmoking. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. The guest wants to reserve room for her husband. Randall Davis. Will that be OK? Caller: Alright. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. How did the agent resolve the concern/issue?3. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. Virtual Hostess: Our dining room dress code is smart casual. How much is a room? When does Mr. Abrams plan on giving the hotel his credit card information? Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. Receptionist: Yes, all hotel guests are allowed access to those facilities. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? - You'll have to be at West London Air Terminal by 6.00 am at the latest. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. I'm John Sandals. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. A: It's 626-555-1739. Lonnie This Friday. Calling Diner: Thats doable. to change a reservation. May I help you? Repeat A: I need to make a plane reservation. What is your destination? Successful resolution Thank you again for calling [Company Name]. Just give me a minute, let me check. You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. Travel Agent: Sure, no problem. Alex Thank you. A: I'll be there in April: Friday through Monday, the 14th through the 17th. Let me check and see what rooms are available. Try to understand this conversation: Guest: "I want to make a reservation" Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. B: Wonderful! (OPPORTUNITIES)5. Lets go withthe cheaper flight. I have a few questions I hope you can help me with. So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. My name is Michelle. Can I book a reservation for 2 at 9:00 pm? A: Sure! What is it? Read the complete Terms of Use for more information. Dont worry. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. Please answer all questions about the text: Press Enter or Space to show volume slider. Receptionist: Sure! Could you tell me when you need the room? Learn how your comment data is processed. May I help you? https://esllab.b-cdn.net/audio/mp3/flight.mp3. A: No problem. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. B: Next question: Is a queen-size bed okay? Your reservation is all set except for your phone number. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. All we need now is a phone number. Dear Readers, this is just a sample conversation. Performance & security by Cloudflare. Travel Agent: It's only $980. B: 626-555-1739. You can collect your ticket at the airport booking-office number 4. Yes, but you will have to confirm this reservation at least two hours before departure time. Hotel Receptionist: Thank you madam. endstream endobj startxref B: I'm happy to hear that, sir. B: The price will be $308 a night. Hotel Clerk: All right. A: Possibly. I also want to hear your input about the call and to help you learn to evaluate and assess calls. A: Of course. Hotel Receptionist: May I have your name please? B: Our room rates recently went up. Bill Thank you. Now, about the bed, is a queen-size okay? I can't handle that smell. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. B: That's 626-555-1739. My phone number is 626-555-1739. Virtual Hostess: It looks like we have an opening. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. B: Hi, sir. Do you mind, sir? A: A queen sounds great. We look forward to receive you on 4th April. This is Cherry speaking, how may I help you today? May I help you? A: That sounds fine to me. may I help you ? Step 2: Empathize, apologize or assure (whichever applies). Hotel XYZ (Name of the Hotel), Reception. Review the key vocabulary and the sample sentences. Caller: Yeah? This is XXX hotel. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Is that okay with you, Mr. Sandals? Also, do you have a dress code? Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. We look forward to seeing you in New York! Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? My name is Sara; how may I help you today? I'm Michelle, at your service. Step 4: Probe/ ask relevant question/s (if applicable). But yes we can provide you our suitrooms. Receptionist: We can handle payment upon your arrival on Friday. You can email the site owner to let them know you were blocked. Caller: Whoo. Caller: Well. % Steps You Should Follow Step-1: Answer the telephone within 3 rings. B: Okay, Mr. Sandals. Calling Diner: Oh wow, that would be great. Has been out of service for more than a week. This form will provide you with the travel details, accommodation information with your . Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. GUEST: I AM CHRISTIAN LABONETE. Goal: Get all the important information from the caller. Virtual Hostess: It has been my pleasure. Alex Okay. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. The email is TRobinson@xmailbox.com. A: My plans are to be there April 14th to the 17th. Travel Agent: Okay. :) Thanks so much for watching. Your IP: Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. A: Yes, that'll be just fine. B: That is what I am here for. B: Not a problem. Reply. Reservation Officer: Sure Madam. Save my name, email, and website in this browser for the next time I comment. May I have your full name, please? A phone call to reserve a hotel room in English. B: The price per night is $308. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle.
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